Lloyds Banking Group revealed that a significant number of joint account holders may have had their transaction details exposed despite not logging into the app during the incident on March 12, 2023. This IT glitch has raised serious concerns regarding customer privacy and data security.
The root cause of this incident appears to be a software defect that occurred following an overnight IT update. The glitch allowed users to see other people’s transactions — including charges and payments intended for strangers. Over 520,000 customers may have been affected by this data breach.
Key statistics:
- 80,508 joint account holders potentially had their transaction details viewed by others.
- 446,915 customers logged into the app during the incident.
- 107,937 customers clicked on transactions belonging to others.
Lloyds has taken steps to address the fallout from this breach. Since March 24, they have paid £201,000 to 5,250 customers, alongside an additional £62,000 in goodwill payments to 1,625 customers. However, some customers remain frustrated. One Bank of Scotland customer remarked, “I logged in and seen a payment I didn’t recognise and I refreshed it and it was gone.” Another asked, “Why are transactions coming out to London when I live in Scotland?”